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We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lirpharmacy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do process exchanges in Plaza Pharmacy, Unit 2, The Plaza, Swords, Co Dublin, K67 X7P6 so you may bring your items for an exchange if you wish.

If you return your purchase by post or courier after 28 days (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full.

We may return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.

Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.

You can always contact us for any return question at info@lirpharmacy.com.

Online/In-store Price Match Guarantee Policy

We guarantee that the prices available on our site www.lirpharmacy.com are also available in Plaza Pharmacy, Unit 2, The Plaza, Swords, Co Dublin. We look forward to meeting you in person! We guarantee that customers can purchase a product in store for the price displayed on our website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as foods), custom products (such as special orders or personalized items), free goods and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You may bring your items for an exchange to Plaza Pharmacy, Unit 2, The Plaza, Swords, Co Dublin, K67 X7P6.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds ~ Delivery Charges
Provided you have notified us in writing that you wish to cancel your order under the Consumer Contract Regulations, and the return also meets the terms of our Returns Policy, you will be entitled to a full refund including delivery charges if applicable.

We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.

Refunds ~ Promotional Discount
If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.

Refunds ~ Dermalogica Products

We offer a 100% money back guarantee on Dermalogica Products returned for any reason. We'll gladly accept returns for any Dermalogica products purchased and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. Please note: you will need to return any free promotional items as well to receive a full refund. Delivery charge is non-refundable.

Should you have a skin response to your product please also contact our customer service team as soon as possible.

All returns must be pre-approved by customer service. Please contact customer service within 48hr should you have any discrepancies with your order. It is the customer's responsibility to repackage the items for return. We do not send out boxes, envelopes, jiffy bags or any other packaging material for customers to return items. If a collection is needed these are within the 9am-5pm Monday to Friday time frame. It is the responsibility of the customer to be available and present for the collection to take place. Refunds must be made via DPD.